Frequently Asked Questions

Our sizes are made only for dachshunds, so they don't compare with other brands. Depending on the style, there are up to 10 sizes, from puppies and rabbit dachshunds to standards. The easiest way to find yours is by your dachshund's type and weight: have a look at our size guide. Still not sure? Send us a message via chat or email to johanna@dachshund-couture.com with your dachshund's type, weight and ideally a photo, and we'll tell you which size to choose. Please note that sizes can vary slightly between styles because of the different materials.

Wool coats and parkas: hand wash or machine wash on a gentle cycle at up to 30 °C, without fabric softener. Leave to dry naturally; please don't tumble dry.

Loden coats: let them air dry and gently brush off any dirt.

Waxed cotton coats (e.g. 'Rembrandt', 'Turner', 'Friedrich'): please don't put them in the washing machine, as washing removes the wax. Simply rinse or wipe off the mud. When the wax wears thin over time, the coat can be re-waxed, just like a classic waxed jacket.

Softshell coats and fleece pullovers: machine wash at 30 °C.

Rain cape 'Matisse': please don't wash it. Simply rinse it off with water and leave it to dry naturally.

RETURN POLICY

If you wish to return your purchase made on our website please go to 

https://dachshund-couture.com/pages/returns

to initiate the return.  If you have any trouble doing this, please contact us via email at returns@dachshund-couture.com . We're happy to assist you with finding a better size and with the return process.

You can return your order within 30 days of delivery, which is longer than the 14-day statutory right of withdrawal.

1. Register your return on our returns page. You'll then receive the return address and all further details.
2. Send the items back to us. The cost of return shipping is paid by you.
3. Once your return has arrived and been checked, you can choose between a refund to your original payment method or store credit.

Please return items unworn and unwashed, in their original condition. Custom-made items can't be returned.

Would you like a different size or colour? We don't offer direct exchanges: simply return the item and place a new order.

For returns from outside the EU, return shipping as well as any customs duties and import taxes are paid by you. You'll find all details in our refund policy.

Parcel deliveries within Germany are sent with DHL. For deliveries outside Germany we use the courier services of Deutsche Post.

When your order has been dispatched we will send you an email containing a tracking number. You can track the shipping status of your order on dhl.de or deutschepost.de.

For international orders, once your item has left Germany, you can track your parcel on the website of the destination country’s postal service.

Yes, many of them. All our parkas, all softshell coats with a covered chest and our 'Emily' coat have a zip opening, so your dachshund can wear the harness underneath and you simply clip the lead on through the opening. Our wool coats close with Velcro at chest and belly and have no opening; here the harness is simply worn over the coat. Not sure what works best for your dachshund? Send us a message via chat or email to johanna@dachshund-couture.com and we'll help.

Would you like to stock Dachshund Couture in your shop? Retailers can order our collection through our wholesale portal. Send us a message to julia@dachshund-couture.com and we'll send you the link along with all the details. You're also welcome to visit our showroom in Munich by appointment.

Yes! Many of our customers have other small breeds with a long back, and some of our coats are also available in XL and XXL for bigger dogs: have a look at our Bigger Dog Breeds category. Send us a message via chat or email to johanna@dachshund-couture.com with your dog's breed, weight and a photo, and we'll help you find the right size.

No. For orders outside the EU, import duties and taxes may be charged once your parcel reaches your country. These are paid by you as the customer and are unfortunately beyond our control. If you have any questions about the charges, please contact your local customs office.

Yes, gift vouchers can be bought online from our website. You can choose from different values in the online shop.

Contact us by email if you can’t find the value you are looking for and we will create a specific voucher for you.

Our wool coats close with Velcro at chest and belly, so you can adjust the fit, for example if your dachshund gains or loses a little weight over the winter. Need a bit more length? Simply close the chest strap a little looser. If you're unsure whether the fit is right, send us a photo of your dachshund wearing the coat and we'll have a look.